PLEASE READ THIS DOCUMENT CAREFULLY!
need to fill out all requested information online completely and correctly in order for us to
process the orders in time.
are encouraged to read our Terms & Conditions before you place your
Once you have placed your orders, we assume that you have
read and thoroughly understand and accept the terms and
retain your confirmed order number or print the confirmation
page for future reference. If changes, cancellations, checking
shipping status, and / or technical supports are necessary, this
number will make it
easier to find your order and assist you.
may request a cancellation of your order, provided that your order has not
already been processed & shipped. To do so, you must send an email to
firstname.lastname@example.org or fax a written request to (909) 598-0130. Without written
consent, your order will not be voided.
stated otherwise on the invoice, stated prices do not include any
duties, sales, use, value added, excise, federal, state, local
taxes. You shall pay for all such duties or taxes.
few orders may take extra days to process and ship, due to the low
quantity at the time of processing. You will be contacted if a
DO NOT ship to APO, FPO, HOTELS, & P.O. BOXES.
reserve the right to cancel any credit card approved and authorized
orders due to the
orders paid by credit cards not issued by U.S. banks and Canadian banks or other
the shipping or billing address of the orders is located out of the United States
by the credit card processing company shows that the verification
of the credit card is incomplete.
accept Visa and Master Card for all credit card orders at this time..
do accept Cashier Checks, Money Orders, and Wire Transfers. However, we will
only ship the products out after these payments have been cleared. You can call us at 909-598-7209
for further details.
$20 minimum fee shall be charged on all returned checks.
We do not accept COD online.
charge 8.25% on all purchases that are shipped to addresses
shipping dates are approximate and are based upon current
of products and prompt receipt of all necessary information.
All "Next Day Air" , "2nd Day Air" and "3 Day
Select" orders received before 11:00 a.m. Pacific Standard Time (PST) will
be shipped out on the same day depending on the availability of the products.
For all "Ground" orders, it will take 1-2 business days to process.
Pickup day does not count as a shipping day. For example, an order placed on
Friday for 3 Day Select at 2:00 p.m. will be processed and shipped out on
Monday. Monday does not count as a shipping (business) day. Therefore, the
product will be delivered on Thursday. The customer will be contacted
email and/or telephone for backorder items. Backorder items will
shipped out as soon as the product is available.
your shipping address is different than your billing address, please fax over clear
: 1) a copy of the front and back of credit card, 2) copy of a picture ID, 3) a
statement reading "I authorize ITWINKLE to ship my order to the following
(shipping) address, followed by the billing address, 4) a handwritten signature
and fax to 909-598-0130. Otherwise, we DO NOT ship to any address other than
your billing address.
deliveries are insured and guaranteed against loss, theft and damage.
However, we will not be personally liable for any damage, loss,
expenses arising out of delays in shipment or other non-performance
of this Agreement caused by or imposed by:
fires, disasters, riots, Acts of God;
other cause or condition beyond ITWINKLE¨s reasonable control in the event of
any such delay or non-performance
will not be responsible for the delay in delivery by shipping services.
In the event of a delay, the Customer Service
Department will track the order with shipping companies. The accuracy of the
address is the responsibility of the cardholder. We
reserve the right to cancel any approved orders that
have different billing
information and shipping information. Please visit the Order Information section
for further detail.
corrections that are made while in transit or after delivery to a
wrong address are expense to the cardholder credit card as we incur
from shipping companies for this service.
or undeliverable shipments will be subject to a 20% or $25.00, whichever
greater, restocking fee, in addition to applicable shipping
insurance fees, and any losses incurred by us.
orders are Freight On Board (F.O.B.) origin unless otherwise agreed
to in writing.
are responsible for all other fees and / or charges inclusive but not
limited to reroute fees, any customs, duties, sales,
use, value added, excise,
federal, state, local or other taxes, unless stated otherwise on
shipping charges may be applied to orders that include large size
products such as monitors, cases, speakers, and printers. Our Sales
Department will contact you for further details if
this is applicable.
MERCHANDISE AUTHORIZATION (RMA)
offers our customers a 30-day replacement and 15-day refund on all defective
all other products, please contact manufacturer for return or exchange after 30
to manufacturer's policies, ITWINKLE can not accept refunds or returns on All
Retail Boxed Processors. Defective merchandise can be returned to the
hard drive and CDRW products are OEM bare drive, unless stated as retail box.
credit back for monitors; advance replacements only.
refunds will be issued after 15-day from the delivery date.
Dead On Arrival (DOA) products must be reported to ITWINKLE no later than 3
business days after you receive the product.
Merchandise Authorization (RMA)
claims for shortage, manufacturers' defects, shipment error, incompatibility, or
incorrectly ordered merchandise must be made within 3 business days from the
return a product based upon ITWINKLE¨s replacement/return guarantee, please
fill out the
request a RMA number. ITWINKLE¨s will not accept returns without prior
authorization and a RMA number. Once issued, RMA numbers are valid for 15 days
only. All return products must be received by ITWINKLE within the period stated.
RMA numbers will not be extended or reissued. **PLEASE DISPLAY THE RMA NUMBER
(S) OUTSIDE THE RETURNED PACKAGE.**
copy of the invoice must be included in the package.
other claims made after the 10th day but before the 30th day following the
invoice date will be considered based upon the "time value" of the
reserve the option to accept or reject non-defective returns. Merchandise must
be packed securely back and be returned to ITWINKLE undamaged, and must include
original packaging, manuals, warranty cards, documentation, and all other
accessories. You will be solely responsible for paying all return freight costs
and insurance either defective or non-defective merchandise. It is recommended
that all returns be made via a traceable carrier such as FedEx, UPS or Certified
Mail as ITWINKLE is not responsible for items that are misdirected or lost in
shipment. RMA numbers must be legibly listed on the outside of the carton. We do
not accept any shipments without a valid RMA.
is subject to testing before replacement will be issued. ITWINKLE sends
defective merchandise to the manufacturer, which takes about 15 to 30 days in
most cases to process. As soon as we receive the repaired product, we will ship
it out. We reserve the right to return to you any non-defective merchandise or
any merchandise that does not match the invoice. You will be responsible for all
related charges such as shipping, insurance, testing, and handling fee on this
reserve the option to require that defective merchandise returns be accompanied
by a test report from an independent laboratory in order to receive a refund,
credit, or replacement on merchandise.
reserve the right to issue credits or refunds in exchange for returned
merchandise, or to replace merchandise with new or repaired, used, or
credits will be issued within 15 business days once we confirm that this is the
only solution to solve your return.
non-defective merchandise returns are subject to twenty percent (20%) or $25,
whichever greater, restocking fee or current market value at ITWINKLE｀s
discretion. All non-product related fees such as shipping, transaction, payment
processing, and insurance are not refundable. Our liability shall be limited to
the invoiced value of the merchandise or its replacement.
memory modules have a lifetime warranty unless otherwise noted on the invoice or
CPUs and Memory Modules have a "replacement only" warranty and must be
returned for exchange
within the warranty period assigned to each brand and type of CPU.
NOTE: WARRANTY WILL BE VOIDED FOR ALL PHYSICALLY DAMAGED CPU.
motherboards, computer components, and peripherals have a 30 day warranty
through ITWINKLE. Additional warranties, if any,
through the manufacturer.
software warranties regarding compatibility with other hardware or software
products, merchantability and fitness for a particular purpose,
ability of a product to meet the customers' needs, are granted solely
by the publisher or manufacturer of the products.
must be returned in original condition including packaging,
documentation, warranty cards, manuals, and
warranty by ITWINKLE shall apply to any merchandise, which have
been modified or damaged by the customer. Merchandise that is
due to misuse, neglect, or improper installation is not covered
under the warranty. We are not responsible for any damages
customer's equipment or data resulting from an improper installation.
warranties begin from the date of invoice.
employee, agent, or dealer of ITWINKLE is authorized to make any
modification, extension, or addition to this warranty.
Technical Support Department will do its best to answer all pre-sales and
post-sales questions. Due to the variety of the product categories, brands and
manufacturers, technical specifications and standards, we do not guarantee the
support and advice provided by our department will work in each case. Your may
be required to seek assistance from the manufacturers' technical support.
descriptions posted on our product pages are generated from the manufacturers
or our suppliers. Please note that actual products may
differ slightly from picture. We are not responsible
for typographical, pricing,
product information, advertising or shipping errors. Advertised
prices and available quantities are subject to change
no event shall we be responsible for incidental or consequential damages,
including loss of use, income or profits, arising out of or in
with this agreement including, without limitation, breach of
any obligation imposed on us hereunder or in
connection herewith, even if
we have been advised of the possibility of such damages.
no event shall we be liable for any programs or data stored in or used
in conjunction with any merchandise sold, the cost associated with
such programs or data, or any incompatibilities between the merchandise
sold and any hardware or software used by the customer.
no event shall we be liable for any expenses incurred by the customer for
any installation done by someone other than us.
no event shall ITWINKLE have liability (whether under the theories of breach of
contract or warranty, negligence or strict liability)
in excess of the purchased price paid for
service names, slogans or logos referenced in this Web
site are registered trademarks, service marks or trade names of ITWINKLE.
other company, product or service names referenced in this Web site
for identification purposes only and may be trademarks of their respective